Cancellation & Return Policy

Cancellation By Who Wore Whhat

Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason.

Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

If your order is cancelled after you have been charged the said amount will be reversed back into the same mode of payment(not cash) within 5-7 business days .

The customer agrees not to dispute the decision made by Who Wore Whhat and accept the decision regarding the cancellation.

Cancellation By Customer

• Prepaid orders are not eligible for cancellation. Kindly Call / WhatsApp us on +91 9680870710 or write to us at whoworewhat10@gmail.com to request a cancellation.
• In certain circumstances where customer wants to cancel a Prepaid Order, valid refunds can only be processed in form of Store Credit.
• The customer agrees not to dispute the decision made by                        Who Wore Whhat and accept the decision regarding the cancellation.

Courier

• Delivery takes 3-12 business days. Delivery time excludes payment verification & administrative processes.
• Delivery is traceable and 100% insured.
• Customer or addressee (anyone living at the address) will be required to sign for the package at the door.
• If no one is at home/office to receive it, a re-delivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for re-delivery.
• As soon as the order is shipped, we will send a detailed message with the name of the courier company and tracking number, it's customers duty to follow up with the courier company after that, we can just help them with exact status of an order along with its location.

 

Mailing Hours

Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10.30 am to 6.30 pm, Monday - Saturday (exclusive of Public Holidays).

 

Returns & Size Exchange

Returns:

We take returns only in following cases:

• Item is Defective (Please attach relevant pictures and unpacking video in reply)
• Wrong Size Delivered (Other than the one that has been requested).
• Please deliver us the all valid return requested orders within 7 days of receiving the product by dropping us the tracking id on our email whoworewhat10@gmail.com within 2 days of delivery date.
• The item should be in its original, unworn, unused, unwashed, and undamaged condition.
• Valid returns will be issued in the form of store credits only.
• We do not have a return pickup facility hence the packet has to be sent back by the Customer to our address.
• Minor damages like tassels/beads being pulled off etc. might happen during transit are not covered under return/exchange policy.
• There might be a minor (10%-12%) colour difference between the actual product and the pictures shown due to screen resolution issues. Please do not ask for exchange on this ground.
• Products on Sale/Discounts or purchased using any sorts of Coupon Codes will not be eligible for Size Exchange & Returns.
• International Orders will not be eligible for Size Exchange & Returns.

Size Exchange:

We hope you get correct fits & love our products always, and never need to come to this page.

We also provide a margin of 3-4 inches in every outfit.

But in an extremely rare case that you do, here is our Size Exchange policy:

• In case another size is required than the one ordered for the same product:
• Please send back the dress to us on the below mentioned address, we do not have reverse pickup facility.
• Do insert a slip inside the packet mentioning your contact details and the required size.
• A new dress will be delivered in 2-4 working days after we receive and the returned dress passes the quality check.
• The dress returned would be exchanged with the same dress of different size (subject to the availability in stock).
• Courier charges would be implied(as per the present rate) for sending back the dress.

Refund :

• Once we receive the outfit from the customer it undergoes through Quality Check.
• If the received outfit passes the Quality Check, the store credit will be given within 2 working days of completion of the Quality Check.
• As mentioned in the above points, all the valid returns and refunds will be done in the form of store credits, which the customer has to use within 3 months of the delivery date.

For any other queries or issues you can Contact Us -

Contact: +91-9680870710

 Don't worry, we are pretty accommodating!

 All valid returns would be assigned in form of Store Credit only.